FAQ - Touchcare

Frequently Asked
Questions

To use and benefit from TouchCare, please ensure the user has an Android smartphone with Bluetooth enabled and the TouchCare app installed.


  • TouchCare features
  • Buying TouchCare
  • The TouchCare WATCH
  • The TouchCare TAGS
  • The TouchCare APP
  • TouchCare CAREGIVERS
  • TouchCareProfessional (for care homes, hospitals etc.)
TouchCare features

What are the key benefits of TouchCare?

TouchCare gives you the peace of mind that help is on hand should you ever need it while allowing you to live independently in the place of your choice. The stylish watch shows you the time, current weather, air quality, your step count and the watch battery level. At the same time, it provides a discreet emergency button that connects directly to your caregiver or loved one. It can also send alerts if expected actions don’t happen. 

In addition, the TouchCare tags provide a unique picture of your daily habits, which over time, allows TouchCare to notice small changes in behavior that may indicate the onset of health issues, thereby allowing you and/or you caregiver to take preventative action. 

Key features include:

    • On-watch emergency button
    • Alerts to caregivers if expected actions don’t happen – if there is no activity after your normal wake-up time for instance
    • Configurable alert parameters ensure that alerts and reports are appropriate to your own lifestyle
    • Step count, step speed, and stride length logging
    • GPS location and journey history
    • Ability to set more than one caregiver 

What information will I (and my caregiver) get from TouchCare?

On the watch you can see the time, weather, air quality, step count and battery level. The TouchCare app shows you more details about your physical activity (including step speed and stride length), and the log of your Activities of Daily Living (ADL) obtained through touching the tags around your home as you go about your day. You can also see GPS data of your day’s journey. 

If you’ve registered a caregiver, that person will see your ADL log, your step count and your GPS journey history. BY DEFAULT, ALL ALERTS (things like medicine not taken, no activity after normal wake-up time etc.) ARE SET TO ‘OFF’ IN THE USER APP. PLEASE ENSURE YOU SET THE ALERTS TO ‘ON’ THAT YOU WISH YOUR CAREGIVER TO RECEIVE. This can be done in thesettings section of the app. IT IS ALSO POSSIBLE FOR THE CAREGIVER TO SEE A LIVE MOTION GRAPH TO CHECK YOU ARE ACTIVE. HOWEVER, THIS IS SET TO ‘OFF’ BY DEFAULT. It is advised to only use this functionality if both you and your caregiver have sufficient low-cost data in your monthly/annual cellular plan.


What are Activities of Daily Living (ADLs)?


In medical terms, Activities of Daily Living (ADLs) are a set of ‘tests’ that allow caregivers to assess how dependent someone is on assistance for basic daily activities such as eating, toileting, bathing and getting dressed. While TouchCare doesn’t ‘test’ these activities, by learning and monitoring the pattern of your daily habits as you go about your normal day TouchCare can help predict the onset of health issues and provide you with information that can help you develop healthier lifestyle habits.


Why is measuring ADLs important?


Research shows that changes in behavior in simple activities such as time of eating, time spent watching TV, physical activity etc. can help predict a range of health issues from depression to urinary tract infections. By understanding how your behavior changes over time you and/or your caregiver can take early remedial action to help you live a healthy, independent life.


How does TouchCare collect ADL data?


The TouchCare tags are placed around your home in key areas that you often touch, such as your fridge, medicine box, and TV remote. Whenever you open the fridge for instance, TouchCare registers it and keeps a log of the time and date. Over time, TouchCare builds a pattern of your lifestyle, and notices if things start to change.


Why do I need to know my step speed and stride length?


Medical research shows that changes in your daily step quantity, step speed and stride length can be early-stage predictors of some health issues such as depression. By catching these signs early, TouchCare can facilitate you and/or your caregiver taking preventative action.


How is TouchCare different to other at-home safety devices?


TouchCare is a stylish and useful watch, not a dignity-compromising big panic button. It has a discreet panic alarm to notify your caregivers should the need arise, and also provides a log of your daily activities that, over time, can help predict potential health issues and assist you in adopting healthy living habits.  In addition, TouchCare can automatically send alerts to your caregiver if it notices that things don’t look right, such as missing taking your medicine for instance, giving you the peace of mind that backup is there for you.


Buying TouchCare

Where can I buy TouchCare?

TouchCare is exclusively sold online at www.touchcare.kr and can be delivered to any EU country. 


Do I need a smartphone to use TouchCare?

Yes, TouchCare does not work unless you pair it to a smartphone and download the TouchCare app. The user must use an Android smartphone, but the caregiver can use either Android or iOS.


What’s included in the box?

The TouchCare kit includes: 1 watch, 6 x touch tags, 1 USB charging cable, 4 x adhesive pads, 3 x waterproof tag caps, instructions, and the warranty.  The 6 tags attach to: medicine, fridge, microwave, toilet, faucet, and TV remote.


Do I need WiFi in my home?

No, TouchCare doesn’t need a WiFi connection. You just need an Android smartphone with Bluetooth enabled and the TouchCare app installed.


Do I need WiFi in my home?

No, TouchCare doesn’t need a WiFi connection. You just need an Android smartphone with Bluetooth enabled and the TouchCare app installed.


Does TouchCare use my mobile data?

Yes, small packets of data are sent between our servers and your phone over your cellular connection, so you may incur charges depending on your cellular plan.


How much does TouchCare cost?

Please visit www.touchcare.krfor the current price.  A subscription is required to provide you and your caregivers with data, alerts and reports that help you live independently while knowing that help is at hand. The first 3 months of the subscription are free for all new customers.


Does TouchCare come with a warranty?

Yes, TouchCare comes with a 1-year limited warranty. Please see the printed version inside the box.


Can I return TouchCare and what’s the return policy?

Yes, you can return goods within 30 days from the date of your receipt, for any reason, as long as the returned goods are in perfect condition. After 30 days, only faulty goods can be returned as per the Warranty. To initiate returns, please email hello@dnx.kr stating the reason for return and we’ll provide instructions. Please see our Terms of Use on this website and the printed Warranty in the product box for full information.


The TouchCare WATCH

What info does the watch show?

To conserve battery the watch display is off by default. Press the button to cycle through time, weather, air quality, step count and battery level.The display switches off after 3 seconds. 


How do I send an emergency alert?

Simply hold the watch button down for 5 seconds. The alert will be sent to your registered caregiver(s).


How do I recharge the watch?

Simply plug one end of the supplied USB cable into a charging adapter and the other into the watch. The watch should fully charge in about 3 hours, which should last for about 2 days normal use.


Can I use the watch in the shower?

The TouchCare watch is rated at IP67. That means splashes are fine, but prolonged exposure to water is likely to damage the product. You should take the watch off for showering and never wear it in the bath.


The TouchCare TAGS

How do I attach the tags?

Simply peel off the protective layer on the bottom of the tag head and strip to expose the adhesive. Then stick the tags to the appropriate object, pressing firmly, in positions that you will natural touch. Add the supplied waterproof caps if necessary.


Where should I put the tags?

The tags are designated for certain objects – your microwave, fridge, TV remote, faucet, medicine, and toilet. The tags have pictures on the front so you know which one goes where. Please make sure you put the right tag in the right place or the TouchCare activity reports will be incorrect.


Do I need to recharge the tags?

No, the tags come with a coin battery that should last up to a year depending on usage.Replacement/extra tags can be purchased cheaply at www.touchcare.kr


Why are there some adhesive pads in the box?

Especially on rounded or curved surfaces the tags might need a little help to be fully secure. Just apply a small piece of the supplied adhesive pads to ensure a good fit.


Are the tags waterproof?

The tag strips are waterproof, but the head containing the battery is not. For the tags likely to be exposed to water (toilet, faucet) place the supplied cap over the head of the tag. This will ensure the tags are splash proof, but please never place a tag directly under water.


The TouchCare APP

How do I install the app?

If you’re the user of TouchCare you need an Android smartphone. Download the TouchCare app from the Google PlayStore, install, open, and follow the in-app instructions (making sure you choose ‘User’ when asked) to register an account, and then set up your caregiver(s).

If you’re a caregiver, please ensure the user who is under your supervision has installed their app first and they are logged in. Then, head to the Google PlayStore (Android)or AppStore (iOS) to install the App. Make sure you select ‘Caregiver’ and not user when setting up your account.


Is the app available on Android and iOS?

If you’re the user of TouchCare you need an Android smartphone. If you’re a caregiver, you can use either Android or iOS.


How do I register my account?

Once you’ve installed the TouchCare app you’ll be asked to complete information like your name, telephone number, date of birth, gender and password. Just follow the in-app process and you should be able to set everything up in around 5 minutes.


What information can I see in the app?

On the main page you can instantly see your step count and last touch activity. You can then navigate to see more details by pressing the ‘Exercise’ and ‘Activity’ buttons respectively. Also from the main page you can see your location, and by pressing can see your journey history. The ‘settings’ menu allows you to do things like set your alert parameters and manage your caregiver access rights.


What information will my caregiver see?

Your caregiver will see your ADL log, your step count and your GPS journey history. BY DEFAULT ALL ALERTS (things like medicine not taken, no activity after normal wake-up time etc.) ARE SET TO ‘OFF’ IN THE USER APP. PLEASE ENSURE YOU SET THE ALERTS TO ‘ON’ THAT YOU WISH YOUR CAREGIVER TO RECEIVE. This can be done in the ‘settings’ section of the app.


Is my personal information safe?

TouchCare is provided by DNX Co Ltd, which takes the security and privacy of your personal data seriously. DNX Co Ltd keeps your data on encrypted, hardened cloud storage provided by Amazon Web Services. It complies with EU GDPR rules and its EU GDPR Representative is ExpertosLOPD (www.expertoslopd.es). Please refer to the TouchCare Privacy Policy on this websiteand in the app for full information on how DNX Co Ltd processes your personal data and to see your rights under the EU GDPR.


TouchCare CAREGIVERS

How do I connect my account to a TouchCare user?

Please make sure the user has completed his/her account setup and app installation first. Then download the TouchCare app from either the PlayStore or AppStore and choose ‘Caregiver’ as your account type when prompted.


Can I monitor more than one TouchCare user?

Yes, you can monitor as many TouchCare users as you wish. In your app just select the relevant user to see his/her data.


What information will I get about the user?

You will automatically see however the user’s step count data, touch event logs and GPS journey history, but note that the user can set preferences on the information you see about them. If you’re caring for someone less able, it’s a good idea to be with them when they set these preferences so that you get the information you need. BY DEFAULT ALL ALERTS ARE SET TO ‘OFF’ IN THE USER APP. PLEASE ENSURE YOU AND THE USER SET ALERTS YOU WISH TO RECEIVE. Regarding alerts, you can choose whether to receive a push notification or just see the alerts within the app – go to the ‘settings’ section to set your preference. IT IS ALSO POSSIBLE FOR THE CAREGIVER TO SEE A LIVE MOTION GRAPH OF THE USER TO CHECK IF THEY ARE ACTIVE. HOWEVER, THIS IS SET TO ‘OFF’ BY DEFAULT. It is advised to only use this functionality if both the user and you have sufficient low-cost data in your monthly/annual cellular plans.


What happens if the user sends an emergency alert?

You’ll receive an alert message on your phone or in the app depending on your chosen preferences (see the ‘settings’ section). You should immediately try to contact the user and take appropriate action.


TouchCareProfessional (for care homes, hospitals etc.)

Do you provide enterprise level solutions for professional care providers?

Yes, TouchCare Professional provides a comprehensive care solution for organizations with multiple people under your care supervision and allows your organization to provide services more efficiently by helping you prioritize care where it’s most needed. In addition to mobile apps, caregivers can access a web portal that provides detailed metrics and greater care oversight.  TouchCareProfessional includes the ability to predict health deterioration, see AI generated risk profiles for things like fall risk and depression onset, receive critical alerts, and detect behavior anomaly in those under your care.


What type of entity uses TouchCare Professional?

TouchCare Professional is suitable for any organization that provides care for multiple users. Residential or nursing homes, government health authorities, day care centers, and care-at-home providers all benefit from TouchCare’s ability to target service delivery efficiently, predict potential health deterioration and receive critical alerts.


How can I get full information about TouchCare Professional?

Simply drop an email to our enterprise team at hello@dnx.kr and we’ll get straight back to you. 




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